{"id":2071,"date":"2021-08-12T03:46:52","date_gmt":"2021-08-12T10:46:52","guid":{"rendered":"https:\/\/addison.lwh.dev\/insights\/building-trust-into-telehealth\/"},"modified":"2021-08-12T03:46:52","modified_gmt":"2021-08-12T10:46:52","slug":"building-trust-into-telehealth","status":"publish","type":"post","link":"https:\/\/addisongroup.com\/insights\/building-trust-into-telehealth\/","title":{"rendered":"Building Trust into Telehealth"},"content":{"rendered":"\n

Until 2020, the standard for every doctor\u2019s office visit, surgery, prescription pickup, and medical consultation occurred physically in person \u2013all of which became predominately conducted virtually due to the COVID-19 pandemic. The healthcare industry transitioned quickly to a new process in which virtual support and technology accelerate telehealth solutions.<\/p>\n\n\n\n

 \u201cHealth care systems that combine patient-reported information and objective data from telehealth devices and sensors can be used to create patient-centered, personalized health interventions,\u201d the AMA Journal of Ethics<\/a> describes.<\/p>\n\n\n\n

Despite the resumption of in-person services, healthcare providers are seeing many patients opt to continue utilizing telehealth, mainly due to the convenience of meeting with a doctor via app, phone call, or video chat. However, creating trust between healthcare professional and their patient without an in-person conversation remains challenging.<\/p>\n\n\n\n

With the right team, strategy and processes in place, your healthcare organization can enhance trust in telehealth to put security, and peace of mind at the forefront of your patients\u2019 experiences.<\/p>\n\n\n\n

Critical New Roles<\/h2>\n\n\n\n

To create a safer and more secure experience for patients, it\u2019s essential for healthcare organizations to include medical billers and coders on their patient engagement teams.<\/p>\n\n\n\n

Billers and coders regularly interact with patient medical records, bills and invoices \u2013 extremely sensitive, and personal information \u2013 so employees in these positions must be well-versed and certified in coding, encryption, authentication to properly utilize the technology platforms used to interact with patients and store personal information.<\/p>\n\n\n\n

Security Regulations Protect Patient Information<\/h2>\n\n\n\n

Despite a solid patient CRM system or cloud database in place with skilled individuals to manage it daily, cybersecurity risks will still threaten your system \u2013 including the sensitive medical and healthcare information it holds. To keep telehealth networks completely secure, there are several practices that your healthcare organization can put into place.<\/p>\n\n\n\n

Implement frequent security training sessions \u2013 monthly or quarterly \u2013 as periodical refreshers for your team. These sessions can outline new cybersecurity procedures as well as review those in place. Be sure to perform regular risk assessments to identify any vulnerabilities or non-compliance HIPAA issues in your healthcare organization\u2019s database. and other applicable laws, regulations, and contractual requirements for security and privacy.<\/p>\n\n\n\n

For both patients and caregivers, implementing multifactor authentication (MFA) is imperative to keeping private health information secure \u2013 MFA has been proven<\/a> to block 99.9% of all automated cyberattacks.<\/p>\n\n\n\n

There are several<\/a> electronic medical or health records (EHR or EMR) solutions utilized by healthcare, medical and pharmaceutical organizations to store sensitive information accurately and safely \u2013 whichever is the best fit for your organization, ensure it\u2019s being used properly through adequate training, maintenance, and education.<\/p>\n\n\n\n

Benefits to Patient Engagement<\/h2>\n\n\n\n

Many studies show that increased engagement and accessibility for patients directly and positively impact their health. Having convenient and readily available access between providers, payers and patients are beneficial for both parties.   <\/p>\n\n\n\n

Engaged patients are more in tune with their health and more likely to schedule regular doctor\u2019s checkups, conduct preventative screenings and other precautionary measures \u2013 which allow illnesses to be detected and, therefore, treated sooner.<\/p>\n\n\n\n

Make Your Telehealth Trustworthy<\/h2>\n\n\n\n

Telehealth is a healthcare option that likely won\u2019t fade away in the near future, so it\u2019s a worthwhile investment for your organization to do everything it can to implement transparency and privacy for your patients. A negative patient journey could be something as simple as a malfunctioning video call or as bad as having their medical records stolen \u2013 don\u2019t let either happen.<\/p>\n\n\n\n

At Addison Group<\/a>, we ensure the healthcare billers and coders we place in roles are properly certified, accredited, and experienced to uphold a standard of trust and security at your organization. With over 20 years of placing highly skilled professionals in essential healthcare roles, we\u2019re ready to find your organization\u2019s next team members. Reach out today.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

With the right team, strategy and processes in place, your healthcare organization can enhance trust in telehealth to put security, and peace of mind at the forefront of your patients\u2019 experiences.<\/p>\n","protected":false},"author":9,"featured_media":2072,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[113,110],"tags":[],"post_function":[],"post_audience":[],"class_list":{"0":"post-2071","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-employer-resources","8":"category-healthcare"},"acf":[],"yoast_head":"\nBuilding Trust into Telehealth - Addison Group<\/title>\n<meta name=\"description\" content=\"With the right team, strategy and processes in place, your healthcare organization can enhance trust in telehealth to put security, and peace of mind at the forefront of your patients\u2019 experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/addisongroup.com\/insights\/building-trust-into-telehealth\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building Trust into Telehealth - 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